Claims Intake Designer
Claims Intake Designer enables business users at insurance companies to design and deploy digital Claims Intake experiences without coding.
Project Summary
Problem
How might we improve the Claim's Intake development process to:
- Empower Business users
- Reduce IT dependency
- Reduce operating expenses
- Increase claims handling accuracy
Goal
Lowering the barries of crearing and maintaining digital Claims Intake experiences for insurers
Impact
- ↑ 25–35% increase in the ability to fully automate certain claims workflows.
- ↑ 15% improvement in data accuracy.
- ↑ 20+ points improvement in NPS or user satisfaction scores.
Role
Lead Designer
Responsibilities
- Led end-to-end design of 0→1 product experience
- Research, interview, data synthesis
Team
Product design, product management, engineering, solution consultants
Timeline
2021–2022
UX Process
Design Sneak Peeks
My design was showcased at Connections, Guidewire's annual customer conference in 2022, by the company's Chief Product Officer and Chief Technology Officer.
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